Last updated: 21 October 2026

Our readings are personalised and prepared from the birth details you provide, so the following rules apply.

1. Consent to immediate delivery

When you order, you agree that we start preparing your reading immediately. Under UK and EU consumer law, you lose the right to cancel once a personalised digital service has been fully delivered.

2. Right of cancellation

You may cancel an order within 14 days of purchase and receive a full refund, as long as your reading has not yet been delivered.

3. When we give a refund

• Your reading was not delivered within the delivery time shown at checkout.
• You were charged twice or charged in error.
• A technical error on our side prevented delivery.
• The reading delivered is substantially different from what was described.
• Your card was used without your permission, once the unauthorised use is confirmed.

4. When refunds are not given

• The reading has already been delivered and matches its description.
• The reading was based on incorrect birth details you provided.
• You changed your mind after the reading was delivered.

5. How to request a refund

Email support@astral-pulse.com within 14 days of purchase with your order number and the reason for your request. We reply within 2 business days.

6. Processing time

Approved refunds are returned to your original payment method within 5–7 business days. Your bank may take a few more days to show the credit.

7. Delivery times

Standard readings are delivered by email within the delivery time shown on the order page. Express delivery, where purchased, is delivered faster as stated at checkout.

8. Chargebacks

If you have a problem with a payment, please contact us first at support@astral-pulse.com. Most issues are resolved quickly and without a dispute with your bank.